Biography: John Hagel III is a principle in McKinsey & Company, Inc.'s, Silicon Valley office and leader of the firm's Electronic Commerce Practice. He is the co-author of
Net Gain: Expanding Markets through Virtual Communities.
Marc Singer is a principle in McKinsey's San Francisco office, where he co-leads the firm's Continuous Relationship Marketing Practice.
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Books at MeansBusiness by: John HagelBooks at MeansBusiness by: Marc Singer