Biography: Milind M. Lele is Managing Director of the prestigious Chicago-based firm SLC Consultants, Inc. He is also a Senior Lecturer at the University of Chicago's Graduate School of Business, where he teaches marketing and business policy. A management consultant for over two decades, Dr. Lele has worked with a large number of U.S. and overseas corporations on problems of customer satisfaction, operations, marketing, and business strategy. Dr. Lele holds BS and BE degrees from institutions in India, and obtained his PhD from Harvard University. He is also the author of the critically acclaimed
The Customer is Key, a pioneering work on the importance of customer satisfaction in business strategy.
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Books at MeansBusiness by: Milind Lele